Refunds and cancellation of Marine Mammal Medic Courses
If you have booked a place on our Marine Mammal Medic course but are unable to attend, providing you give us at least 7 days written notice, we will refund you or transfer you to another course, less a $25 administration charge.
If you fail to provide 7 days written notice or do not attend on the day of the course, no refund or course transfer will be given. This includes illness or unforseen events.
Our Marine Mammal Medic course is a full training day and start time is 8.30am unless otherwise stated. Arrivals more than half an hour after start time may be declined entry as material covered in the morning session is essential to fundamental understanding. No refunds or transfers will be offered for late arrivals.
Project Jonah reserves the right to cancel courses if necessary. Every effort will be made to give attendees at least 7 working days notice of cancellation and a refund will be offered. However, Project Jonah will not be responsible for any costs incurred by you (such as travel and accommodation) due to course cancellation.
Merchandise
If you receive damaged or defective merchandise, we will either issue a refund or exchange the item upon its return. You will not be charged any additional shipping or handling fees for replacement.
Shipping
Goods which are in stock will be sent within 7 working days from the date of your order. Some products (if not in stock) may take between 2 – 4 weeks to be delivered. We’ll let you know if your goods are on back order.
To contact us regarding refunds, returns or damaged goods, email info@projectjonah.org.nz.
Regular Giving direct debits –
terms and conditions
Specific conditions relating to notices and disputes:
1) You may ask your bank to reverse a direct debit up to 120 calendar days after the debit if:
– You do not receive an initial written notice of the amount and date of frequency of each direct debit from Project Jonah, or
– You receive a written notice but the amount or the date of debiting frequency is different from the amount or the date originally specified.
2) Project Jonah is required to give you a written notice of the amount and frequency of each direct debit once you agree to make regular donations.
3) If the bank dishonours a direct debit but Project Jonah sends the direct debit a second time within 10 business days of the original direct debit, Project Jonah is not required to notify you of the amount and date of the direct debit.
4) Flo2Cash acts as a payment processing agent for Project Jonah and has no express or implied liability in relation to the goods and services provided by Project Jonah or the terms and conditions of any agreement that you have with Project Jonah.
5) Flo2Cash is not responsible for any fees that may be charged to you by either Project Jonah or the bank/credit card company.
6) Direct debits relate to regular donations made from your bank account or credit card.