Return and Refund Policy


Goods which are in stock will be sent within 7 working days from the date of your order. Some products (if not in stock) may take between 2 - 4 weeks to be delivered. We'll let you know if your goods are on back order.

Return, refund and cancellation

If you receive damaged or defective merchandise, we will either issue a refund or exchange the item upon its return. You will not be charged any additional shipping or handling fees for replacement.

If you have booked a place on our marine mammal medic course but are unable to attend, you may rearrange to attend a future training course, providing you give us at least 7 days written notice of your cancellation. This will incur a $20 administration fee. If you fail to provide 7 days written notice or do not attend on the day of the course, no refund or course transfer will be given.

Project Jonah reserves the right to cancel courses if necessary. Every effort will be made to give attendees no less than 5 working days notice of cancellation. Project Jonah will not be responsible for any costs incurred due to course cancellation.

To contact us regarding refunds, returns or damaged goods, email
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